News

The whitegoods conference date has been set for 2014 and the event will take place on 7th March 2014 at the Hilton Hotel in Coventry.

Once again the conference promises to be one of the industry highlights of the year with the usual blend of wide ranging topics of discussion and stands doing brisk trade.

Our conference is open to members and non-members involved in the industry but we would ask that you take a moment to register your intention to attend as, the venue has limited capacity and we are normally close to full capacity. Should you wish to enquire about stand space, please contact us for more details.

As most people who have attended in the past the whitegoods conference is a unique and dynamic event that is often centred around current affairs within the industry allowing the content to be tailored even until the evening before. For this reason among others it is not possible to fully document quite what subjects will be discussed but, we're very sure that it will be as interesting and entertaining as ever.

What we can tell about is some of the things that we know are going to happen this time around.

Customer Service

After last year's well received talk on customer service, where we postulated that customer service is often more akin to crisis management than service delivery, we are going to explore this area in greater depth and maybe tackle some difficult issues in the process.

However in that there should be some twists and turns that may surprise many.

More To Come

Of course this is merely a flavour of what we have lined up for the next big meeting and, as we say, many things unfold as circumstances dictate. Some even come along that surprise everyone such as the demise of HI Group last year and, Baumatic this year. Those sort of events we cannot predict and, who knows what will happen between now and March.

If you want to make sure that you are there to find out, register to attend today.

Who knows what you might miss if you don't.