The WTA in partnership with The Retail Ombudsman is bringing another fantastic benefit to WTA members by allowing them all access to the Alternative Dispute Resolution (ADR) system.
This new mechanism is only ever needed where there is some form of dispute that requires third party intervention. In the eight years of WTA history this has only happened on a couple of occasions from countless thousands of service calls as members comply with all legislation but, in order to be compliant with the new Consumer Rights Act 2015.
Moreover it helps to reassure customers that choose WTA members service over non-WTA members that the service that they provide is of the highest standards, both directly to end homeowners and also to commercial clients, underlining the WTA's mandate to do the best for it's members and for their clients by delivering top quality service.
Individually this represents a saving of £100 per year for each member and it is a benefit that members receive automatically at no extra cost.
Members can access more information on this new benefit in the forums from this link, please note that non-members will not be able to access this information.
Yet more information on The Retail Ombudsman website and the services provided can be found from the link.